Amazon.com, Inc., an industry giant, has recently launched a new, on-demand virtual healthcare service, Amazon Care, for employees in one of the company’s headquarters in Seattle.
Amazon Care, which is a part of the company’s overall healthcare strategy, is aimed at transforming the healthcare system by providing virtual medical consultancy services along with in-house or office visits. Employees can request for a clinician to visit their home or office and obtain various services, ranging from instant strep throat detection to immunizations.
The virtual care service is made accessible to employees and dependents who are based out of the Seattle corporate headquarters via the employee benefits portal. Employees living within Amazon Care-covered Zip codes can download and use the new app to obtain the care services.
The company reportedly has no current plan of expanding its virtual care service to other offices beyond Seattle. However, this outlook might change if the new service gains more customers favorably through the low-cost services. Further plans may also include expanding the team and increasing the service offerings to other companies as well as directly to consumers.
Oasis Medical, a separate legal subsidiary of Amazon, is reportedly responsible for employing the nurse and physician practitioners to treat the sick employees. Patients can sign in through the app to meet the nurses or physicians through the video or live chat in real-time.
The company has been working on introducing an employee health clinic in the Seattle office since 2018, even hiring a top Seattle doctor to run its network of health clinics.
Additionally, Amazon is currently working on Haven Healthcare (a joint venture between J.P. Morgan, Berkshire Hathaway, and Amazon) with an effort to reduce costs and deliver high-quality care services to the 1.2 million combined workers of the companies. It is also taking up several health initiatives by focusing on machine learning tools and voice technology, i.e. Alexa Voice Service, as well as PillPack, its pharmacy division in the U.S., to improve healthcare for employees.